Customer voice: How WHA makes sure their tenants get heard
WHA has always put its customers at the centre of everything it does. However, when the Government White Paper to improve the quality of social housing expressly spelled out the importance of customers having their voice heard by their landlord – it was time to listen even more closely. In response, WHA appointed Bernie Hubble […]
Warrington Housing Association awarded a G1 and V1 Regulatory judgement
What does G1 mean? G1 – Compliant – WHA meets the governance requirements What does V1 mean? V1 – Compliant – WHA meets the viability requirements and has the financial capacity to deal with a wide range of adverse scenarios Regulatory judgements and notices are the regulator’s official view of a housing provider and […]
Meet Liam – new finance assistant at WHA “working for a business that doesn’t exist solely for the purpose of making a profit feels great”
Liam Stackhouse joined Warrington Housing Association as a Finance Assistant in April 2022. Here he talks to us about what a typical day at WHA looks like for him and why working in housing so rewarding. Where were you working before WHA? DKR Accountants, a Chartered Accountancy practice in Walsall. I did two years as a trainee accountant, […]
Staff and customers had a right royal knees up for the Jubilee celebrations
Wow – our customers and staff really celebrated the Platinum Jubilee in right royal style. From the smallest gesture of providing householders with Union Jack bunting to a huge party for the members of WHA’s over 50s centre – we think we did the Queen’s magical milestone proud. Tenants in our retirement living schemes across […]
Top five tips to support you or someone you know to combat loneliness
Everyone experiences loneliness at some point in their lives: starting a new school, leaving home for university or a first job, become a parent, juggling childcare and aging parents, empty nest, retirement, aging yourself, after bereavement. It can be tough to be lonely for short period but long, lingering, unwanted aloneness has been scientifically proven […]
Newsletter 2022
WHA launches hardship fund to tackle cost-of-living crisis
Warrington Housing Association has launched a hardship fund to support our tenants hardest hit by the cost-of-living crisis. As energy and food prices spiral, people are already facing a difficult time financially and economic experts are […]
WHA to celebrate historic Platinum Jubilee in right royal fashion
The bunting is out! Warrington Housing Association is getting royally excited in advance of the four-day Platinum Jubilee weekend starting on Thursday, June 2. Queen Elizabeth is the only British monarch ever to reach the extraordinary milestone of a 70-year reign and the longest-reigning royal ruler alive in the entire world. And WHA is ready […]
Why learning with Tpas just works for WHA
At Warrington Housing Association we take lifelong learning very seriously. We support our colleagues in their continual professional development as we recognise it benefits themselves personally, WHA and the service we provide to our customers. As we mark Learning at Work Week, our customer voice officer Bernie Hubble, who shares a commitment to discovering new […]
Warrington Housing Association welcomes new customer service advisors Leanne and Robert
Leanne Doherty and Robert Redmond have joined our customer service team at our head office in the Gateway, Warrington. As the cost-of-living crisis begins to bite, we are expecting an increase in our customers’ calls and the two new customer service advisors are a vital part of our team ready to respond to their needs. […]
