United Utilities Support for People Affected by COVID-19
United Utilities are extending support to people affected by COVID-19 who are having trouble paying their water bills. The following information has been provided by United Utilities themselves: New scheme launched for people struggling to pay their water bill due to COVID-19 United Utilities has amended an existing scheme to appeal to more customers who […]
The Return of Universal Credit Conditionality
Back in March 2020, Regulations were made which suspended the requirements Universal Credit and Jobseeker’s Allowance claimants to be available for and look for work. As of 1 July 2020, this suspension has been lifted, meaning that the work search and availability requirements apply again. What is conditionality? When you claim these benefits, you must […]
A WHA Tenants Poem
One day the world stopped working. One day the world stopped working, In the way we know it should, Coz we found a virus lurking, In the darkness there it stood. It took away our privilege, The right to go outside, It stopped us visiting family and friends, Inside we must stay and […]
We are slowly resuming ‘new normal’ services in June
We ask that you remain patient as we continue to adapt our ways of working to endeavour to keep our customers, colleagues, contractors and the general public safe and well. Our colleagues continue to work from home, only going to schemes to carry out certain activities in communal areas, such as inspections. Our Office Reception […]
WHA’s Winter Newsletter
Catch up on all things WHA with our Winter Newsletter:
Covid-19 in the workplace – our newest apprentice shares her story
Jodie Williams was just three weeks into her apprenticeship at Warrington Housing Association when coronavirus hit. Her brand new hard hat, rigger boots and hi-vis jacket for site visits sit unused as lockdown put normal working life on hold indefinitely. Jodie, 23, said: “I was still grasping what the role of assets and compliance apprentice […]
Weekly Customer Update
Our slow but steady return Post Lockdown. During last week’s update to customers, we mentioned our plans for a steady return to our new working. The attached letter has been sent via the Housing Minister, Christopher Pincher, to all social housing tenants about how the Government envisages this slow return will work in terms of […]
Helpful Audioguides from USwitch
In these difficult times, it’s important to have the right information about what help and support is available. That’s why USwitch have created various audioguides to explain how the companies that provide services to us are supporting us during the Coronavirus outbreak. The guides can be accessed from these links: Support from your energy suppliers […]
WHA: what we have been doing for our tenants and community during the coronavirus crisis.
For those of us in the social housing sector, the coronavirus crisis has presented a unique opportunity to really test the NatFed’s Together with Tenants tenet of putting our customers at the centre of everything we do. Judith Winterbourne, chair of our board, said: “We are incredibly proud of how the WHA team has rallied […]
Weekly service update to customers
In response to the Government’s announcement on 10th May, we will be implementing the next phase, which consists of: Some activities commencing over the next week or so, such as landscaping window cleaning, increasing the delivery of our adaptations provision – this will however, be a very slow return to service. We will also start […]
