| Indicator | Target 2016/17 | Our Performance | National Top Quartile |
|---|---|---|---|
| % of tenants satisfied that their views are taken into account | 80.00% | 93.69% | 80.00% |
| Properties with an up-to-date gas certificate | 100.00% | 100.00% | 100.00% |
| Customers satisfied with our repairs service | 100.00% | 94.00% | 97.90% |
| Average number of days taken to complete repairs | 21 days | 3.88 days | 6.20 days |
| Average time we took to let General Needs | 14 days | 14.78 days | 19.00 days |
| Current tenant rent arrears | 3.65% | 3.27% | 1.79% |
| % of tenants satisfied with landlord’s services overall | 100.00% | 98.00% | 92.00% |
| Rent collected | 100.00% | 100.27% | 100.19% |
| % of rent lost through properties being empty (GN) | 0.50% | 0.26% | 0.55% |
| % jobs completed on first visit | 100.00% | 94.00% | 96.35% |
Testimonials
“Thank you so much for your help in getting me set up in my new home”
Anonymous – WHA Resident
“We’re really grateful for the excellent service we received from Warrington Housing Association’s Money Adviser and the extra money has made a big difference, helping us hire a gardener and be able to go to LifeTime more often where we enjoy singing in the choir”
Mr & Mrs Holland – WHiA Customers
“I’m so grateful to Warrington Housing Association for reaching out to me to make sure I’m claiming my full benefit entitlements”
Ms Heseltine – WHA Resident
“We couldn’t have navigated the benefits system without the fantastic help we received from Warrington Housing Association’s Money Adviser”
Andrew & Eileen – WHA Residents
“I felt like a big weight had been lifted off my shoulders and that I had somebody on my side”
Barbara, WHA resident
