Increasing income for our customers – A key part of our social value work is ensuring that our customers maximise their income. For example, last year, with our help, our customers directly benefited from £256,928.03 in additional income through welfare and other grants. This year we want to increase this figure further with a target of £286,000.
Our indicators for measuring our performance are:
- Cash value of the work conducted by volunteers.
- Income generated for tenants from the Money Advice Service & for customers of the WHiA service.
Social Value Results & Information
| Activity | Number of Users | Social Return on Investment (HACT) Value(£s) |
|---|---|---|
| Financial Inclusion Clients | 5 | £15,112.00 |
| Volunteering LifeTime | 31 | £21,808.00 |
| Members Activities | 443 | £258,659.00 |
| Service | Number of Cases | Total Cash Value (£s) |
|---|---|---|
| Money Advice | 118 | £246,702.00 |
| Funding for WHiA Customers | 53 | £9,197.00 |
| Total | 171 | £255,899.00 |
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