Empowering Residents: ‘Make Things Right’ Campaign for Safe and Well-Maintained Social Housing
Everyone deserves a home that is safe, secure, and well maintained.
It’s why the government has launched the ‘Make things right’ campaign to ensure those living in social housing who have issues with their home know their rights, know how to complain, and feel empowered in the knowledge that their voice will be heard.
How do I get an issue sorted?
To get an issue sorted you can:
- Report it to your landlord
- Complain to your landlord
- Escalate to the Housing Ombudsman.
You can take these steps for lots of issues, including:
- mould or damp
- poor insulation
- broken doors or windows
- leaking pipes
- other repairs
- anti-social behaviour
- access problems
- poor service from a landlord.
Step 1 – Report it to your landlord
Report the issue to us. Please find the information of how you can get in touch with us :-
Step 2 – Complain to your landlord
If you’ve reported an issue and it hasn’t been sorted or you’re not happy, reach out to us.
Please find the complaints process in the link:
Complaints, Comments & Questions – Warrington Housing Association (wha.org.uk)
As landlords we take your complaint seriously and cannot punish you in any way for raising a problem or making a complaint.
As your landlord we will send you a final response, which may explain how we plan to fix things.
Step 3 – Escalate to the Housing Ombudsman
If you’re not happy with our final response to a complaint you can escalate it to the Housing Ombudsman. They are free to use, impartial and will investigate fairly.
You can :
- Website: https://www.housing-ombudsman.org.uk/residents/make-a-complaint/
- Email: info@housing-ombudsman.org.uk
- Telephone: 0300 111 3000
Investigations take six months on average but can be faster or slower, depending on the case. The Ombudsman will check the facts and be thorough.
