People in England are being asked to work from home again if possible and facemasks will be compulsory in most public spaces to limit the spread of Omicron
What are the new rules?
From Friday (10/12/2021) Face masks will be required in more public settings, including theatres and cinemas
From Monday (13/12/2021) people will be asked to work from home where possible
From Wednesday (15/12/2021) the NHS Covid Pass will be required for visitors to nightclubs, indoor unseated venues with more than 500 people, unseated outdoor venues with more than 500 people, unseated outdoor venues with more than 4,000 people and any event with more than 10,000 people
The prime minister said moving to tougher measures was the “proportionate and responsible thing” to do.
He said the new variant was “growing much faster” than Delta and early analysis suggested cases could be doubling every 2.5 to three days.
How does this affect our customers?
Whilst the majority of our colleagues will be working from home during this time, we will continue with a “business as usual” approach to delivering all of our services. However, please let us know if you are having any difficulties so that we can provide you with additional support during this time.
Service Specific updates
Housing Services & Customer Support
We are increasing our focus on income collection and support and the housing team will continue to support those affected by the impact of COVID19 to access increased wellbeing and financial advice and support, whilst encouraging those who are not affected to continue to make appropriate rent payments and stay out of arrears.
Repairs and Gas Servicing/ Breakdowns
We will be continuing to provide our repairs service to all of our customers, with our trusted contractors practicing social distancing and using the necessary PPE.
We are working in close partnership with Ashley & McDonough in order to maintain operational resilience to gas safety and would like to reassure you about our gas servicing process.
We will be continuing with our planned works program however, if you or any member of your household has been advised to self-isolate, please let us know in advance of our visit as we may need to rearrange our appointment for a later date.
Our void works will carry on as usual, with our contractors following safe practices, so that we are able to offer any available properties to those customers on our waiting list.
If you are worried about paying your rent or want to report a repair contact us on 01925 246810 or email admin@wha.org.uk
